Hik connect download install#
iVMS-4500 still supports the livestream and playback mode of the Hik-Connect device.ĭownload and install iVMS-4500 from either PlayStore or AppStore. The iVMS-4500 mobile app to live stream channels within the Hik-Connect accountĪnother solution is to use the iVMS-4500 app instead of Hik-Connect. Keep in mind that this trick works by enabling the NTP mode only, if DST is also enabled during the process, then the system may still experience the same issue. If the system has not been set up with NTP and DST, enabling the NTP may allow the system to stay online when live streaming via the Hik-Connect (and not reboot the NVR). How to fix the NVR rebooting issue when accessing via Hik-ConnectĪs we said, the main method of solving this problem is by updating the Hik-Connect app to the latest version. This issue is due to compatibility problems between the NVR firmware and current release Hik-Connect app. The system may then have offline status in the Hik-Connect account because the system (NVR) will reboot by itself when attempting livestream via the app. When attempting to livestream NVR in the Hik-Connect app v4.15, the channels can start loading up to 95% but eventually fail to livestream.
Hik connect download android#
Hik-Connect App v4.15.0 0609 on both iOS and Android platforms.ERI-K series NVR with firmware v3.4.100.The affected devices and firmware versions are: Since the release of Hik-Connect App v4.15 in early June 2021, few NVR series have experienced system rebooting or device offline while live streaming thru the Hik-Connect app. The updated app is available through the App Store for iOS users and Android users can download the app from.
Hik connect download how to#
As a matter of fact, Hikvision has released a technical bulletin regarding this issue that explains how to fix the issue.Īccording to the Hikvision Tech Support department: the Hik-Connect team has released a new update to address the reboot technical issue affecting NVR with firmware v3.4.100. This problem is caused by a software bug on the Hik-Connect app that can be fixed by updating the app. This issue shows on Hikvision NVRs and their OEM version (which are often sold under local brand names). Some users are experiencing an error with the Hik-Connect app, once they access the camera via the app, the NVR starts to reboot automatically.
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